Refund policy

Return & Exchange Policy

Saprose ensures a hassle-free procedure to the consumers, where they can buy the products with trust and confidence. In case the product/color received by the customer is other than the product/color ordered or if there is any manufacturing defect, the customer can contact the customer care within 7 days of order receipt and apply for an exchange of the item without any delay. The brand expects the consumers to return unused, unworn, unwashed and undamaged products in original packaging along with the original invoice. Our partner courier shall collect the article from the customer. After receipt of the product, the company will verify the piece and dispatch the correct product.

RETURN & REFUND policy

If the customer is not satisfied with the order they have received, they can apply for a return by talking to our customer care executive with the reason for return within 7 days of order receipt of the product. The customer will have to courier the product in unused, unworn, unwashed, and undamaged condition in original packaging along with the original invoice to the companies head office –

SAPROSE TEXTILES PVT LTD

A-45, WAZIRPUR INDUSTRIAL AREA, DELHI 110052

If the piece matches the reason for which the return is made, the company will reimburse the customer as per below refund policy and Terms & conditions:

Two major terms and conditions, for the return and refund policy, are:

Goods sold at discount (“Sales Event”)

A product on sale shall be available for a limited duration of time, at a discounted price. Return/refund of any products sold through sales will not be applicable for either exchange or return.

Refund Clause:

Refund will be made in the following ways:

Contact the Customer Care department (08287831947) to get details of the refund policy.

If the payment was done by Credit Card or Net-Banking, the money will be refunded to the Credit Card or Net-Banking account.

If the payment was made by Cash on Delivery, a cheque will be sent.

Customers must allow 10-15 business days after receiving the product for any refund to appear on their credit card account. Depending on the policies set by an individual credit card company, it may take additional 2-10 business days after their credit is applied to the account. If the order was placed using COD, the cheque will be dispatched within 10-15 business days. Cheques will only be sent to the billing address of the customer.

Refund Clause:

Refund will be made in the following ways:

Contact the Customer Care department (08287831947) to get details of the refund policy.

If the payment was done by Credit Card or Net-Banking, the money will be refunded to the Credit Card or Net-Banking account.

If the payment was made by Cash on Delivery, a cheque will be sent.

Customers must allow 10-15 business days after receiving the product for any refund to appear on their credit card account. Depending on the policies set by an individual credit card company, it may take additional 2-10 business days after their credit is applied to the account. If the order was placed using COD, the cheque will be dispatched within 10-15 business days. Cheques will only be sent to the billing address of the customer.

All About Saprose Textiles Private Limited

Saprose was established in the year 2005 and has been involved in the manufacturing of doormats, bathmats, rugs, braided table mats,Decorative storage baskets, Laundry baskets, Braided trivets, and coasters. We are known for technological advancement and unique product development. We have our own Research and Development Team and thus have been able to manufacture innovative and superior quality products.

Our products are developed to aesthetically please the eyes while being extremely useful for household chores. Our dirt-trapping anti-skid doormat beautifies the entrance while keeping the house clean, Our crafted baskets being extremely stylish can be used to store Go-To items like keys, coins and wallets, or can be decorated with flowers to match the panache of your interiors. These can be used as stylish bags and be paired with dresses, jeans, suits etc. Our soft Bathmats complement the room interior while keeping it clean and dry. You can decorate your rooms with our Laundry cum storage baskets to keep them mess-free. Our trivets, coasters and table mats protect your furniture and help you get gazes from your guests.

We promise superior quality and uniqueness in our products. With the current VOCAL FOR LOCAL slogan, we aim to take our Desi brand to new heights. We have 1000 plus stores selling our products across INDIA and we now aim to create our digital presence making our products available across all major online platforms and thus facilitating home delivery of our collections.

Our logo, Burgundy colored is a depiction of our team’s ambition to win hearts with the power to distinguish us from our competitors